The logon screen turns black after you press CTRL+ALT+DELETE to log on to a Microsoft Windows Server 2003-based computer

SYMPTOMS

After you press CTRL+ALT+DELETE to log on to a Microsoft Windows Server 2003-based computer, the logon screen turns black. Although you cannot see what you are typing, you can successfully log on to the Windows Server 2003-based computer. Then, after you successfully log on, the screen becomes visible.

Note This symptom may occur on both the terminal server sessions and the local console. Additionally, this symptom occurs even if you start the computer in Safe mode.

 

CAUSE

This issue occurs if all the values under the following registry subkey are set to “0 0 0”:

HKEY_USERS\.Default\Control Panel\Colors

Note The value data “0 0 0” means black.

 

WORKAROUND

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows

To work around this issue, perform the following procedures.

Export the registry subkey from another Windows Server 2003-based computer

  1. Click Start, point to Run, type regedit in the Open box, and then click OK.
  2. Locate the following registry subkey:
    HKEY_USERS\.Default\Control Panel\Colors
  3. Right-click the Colors registry subkey, and then click Export.
  4. In the File name box, type a name for the file.
  5. Note the location where you will save the file, and then click Save.

Import the registry subkey into the affected computer

  1. Click Start, point to Run, type regedit in the Open box, and then click OK.
  2. On the File menu, click Import.
  3. Double-click the .reg file that you want to import.
  4. Quit Registry Editor, and then restart the computer.
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